Terms & Refunds
IDPhotoPass, a JTools product · Last updated 28 September 2026
The short version
- If an official office rejects a photo you bought here, we remake it free or refund it — your choice.
- The same applies if your photos never arrived or would not download and we can't fix it, or if you were charged twice.
- Ask within 30 days by emailing support@idphotopass.getjtools.com. A sentence about what happened is enough. We never ask for an official letter.
- No refunds for a change of mind. You see the finished photo and its check results before you pay.
- A refund closes your download link straight away, so save your photos first.
Refunds and free remakes
When we refund or remake
- The photo was rejected by a passport office, visa centre, post office, embassy or online application for not meeting the photo rules.
- Your photos never arrived, or would not download, and we can't fix it for you.
- You were charged twice, or by mistake.
When we don't
- You changed your mind after buying. Before you pay, you see the finished photo and every check result, so you know what you are getting.
- The rejection was for a problem our check already flagged. If the check showed Retake Recommended and you bought the photo anyway, we can't refund a rejection for the issue it warned about. If the photo was rejected for something else, the guarantee still applies.
- More than 30 days have passed since your order. If a rejection took longer than that to reach you — mailed passport applications can — write to us anyway.
How to ask
Email support@idphotopass.getjtools.com with:
- the email address you used at checkout, and
- what happened, in a sentence or two — where the photo was rejected and what you were told.
A screenshot helps if it happened online, but it is not required. Many rejections happen out loud at a counter, with nothing on paper, and we won't ask for proof you can't get. We usually reply within two working days.
Your purchase is sold through Link, Stripe's checkout service, so you can also ask through Link support. They may pass the request to us.
Your choice: a free remake or a refund
- Free remake. We email you a one-time code worth what you paid. Make your photos again and enter the code at checkout, and the same number of photos costs nothing. We delete our copy of each order after 7 days, so a remake starts from your photo again — the original or a new one.
- Refund. The full amount goes back to the card or account you paid with. Your bank decides how quickly it shows; 5–10 working days is typical.
What you are buying
- Digital photos sized to the passport, visa or ID specification you chose, as image files you download, plus a printable sheet.
- The price is shown in your cart before checkout. Any sales tax or VAT is added at checkout, depending on where you are.
- Delivery is immediate. Your photos are ready to download as soon as you have paid, and we email you a download link and a recovery code. The link works for 7 days.
- The compliance check is guidance. It measures your photo against the published rules for your document, but the office that issues the document makes the final decision. That is why the guarantee above exists.
Who you are buying from
IDPhotoPass is operated by Jarithan Commerce LLC, a limited liability company registered in the United States.
Payment is handled by Link, a Stripe service, which is the seller of record and handles sales tax and VAT. Your card statement will show LINK.COM*. Link's own terms, shown at checkout, apply to the payment.
Using IDPhotoPass
- Use photos of yourself, or of someone who has agreed — or whom you are responsible for, such as your child.
- Don't use the service to make a photo for a false or fraudulent document.
- Promotion codes come with their own conditions — amount, number of uses and expiry — which we tell you when you get one. Codes have no cash value.
Limits
We work hard to get every photo right, and the guarantee above is our promise if we don't. Beyond it, and as far as the law allows, our total responsibility for any order is limited to the amount you paid for that order.
Nothing in these terms limits the rights you have under the consumer law where you live. If that law gives you more than this page does, you get the more generous one.
Language
The app is available in 15 languages. These terms are published in English only, because translating a legal document risks changing its meaning. The English text is the governing version.
Changes
If we change these terms we will update the date at the top. The terms that apply to an order are the ones in place when you placed it.
Contact
Jarithan Commerce LLC
United States
support@idphotopass.getjtools.com